Terberg takes the heavy load at Heidelberg Materials

“We manufacture concrete components to order, with a maximum capacity of 10,000 m2 per week. We fabricate the components with a good lead-in time. Every day, we send out 10-60 loads; these are taken directly to building sites for mounting. The process depends on a well-functioning machine fleet, where every vehicle has a carefully defined function,” says logistics coordinator, Hans Bertelsen, from Heidelberg Materials.

The arrival of the three green Terberg RT283 terminal tractors marks a change at Heidelberg Materials, where older machines of other makes had become outdated and no longer economical to maintain. In addition to the three new terminal tractors, there are four other Terberg machines at Tinglev. These also play an integral part in the internal logistics at the company - after all, robust handling equipment is needed to manoeuvre the many heavy concrete components.

Terberg in action

The new Terberg machines are the real front-line fighters on the site. They ensure fast, efficient and safe transportation of the concrete components, which are lifted on to the vehicles by a crane and placed on pallets according to the order. The loads are then driven to specific collection points, from where they are picked up by lorry drivers to be taken out to construction sites.

“There is a lot of traffic on site and the terminal tractors are indispensable for moving components from storage to collection points, and sometimes back to the production facility if additional components or adjustments are required. The powerful terminal tractors are perfect for this process, they drive equally well on paving stones, stabilised gravel and public roads,” says Hans Bertelsen.

Digital fleet management

The solution from N.C. Nielsen involves digital fleet management with Terberg Connect software and the client portal Yourfleet, both of which give full overview of the fleet. Digital fleet management gives Heidelberg Materials all the relevant information to optimise operations in terms of, for example, energy consumption, safety, proactive maintenance, green driving style and real-time information about who is operating the machines.

Service without limits

‘Service without limits’, N.C. Nielsen’s service concept, plays a central role for Heidelberg Materials, and is crucial to their collaboration. The concept entails a hands-on approach to servicing the client, where all enquiries are handled quickly, efficiently and operationally. This includes an affiliated local service engineer who can quickly respond to unexpected challenges.

“We really value the service from N.C. Nielsen, it makes it possible to maximise operational uptime. We can't wait for a long time if there is a sudden technical problem. In such situations I can contact ‘our’ service engineer directly so we can be up and running again quickly. This is a significant part of N.C. Nielsen’s service concept, which works extremely well in all areas,” says Hans Bertelsen.

With its service concept, N.C. Nielsen takes the shortest route to the client. The personal relationship between N.C. Nielsen’s local service engineer and the key personnel at Heidelberg Materials is crucial for the delivery of service quality.